Full Span Solutions LLC
Full Span Solutions LLC (“Full Span,” “we,” “us,” or “our”) provides services to, markets to, and communicates with businesses and business contacts located in California. This California Notice at Collection supplements our Privacy Policy and describes the categories of personal information we collect from California residents, the purposes for which we collect and use that information, the categories of sources from which we collect it, the categories of third parties to whom we disclose it, and the rights California residents may have under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).
We collect personal information directly from you, automatically through your browser or device, from your organization, from our customers and prospective customers, from telecommunications carriers and business partners, from service providers, from customer relationship management, marketing, analytics, website-intelligence, and data-enrichment tools, and from publicly available sources. This may include information about California businesses, California business contacts, California website visitors, and California prospects or customers who request quotes, submit forms, communicate with us, or receive services from us.
Website Tracking and Interaction Technologies
Our website may use cookies, pixels, tags, scripts, local storage, analytics tools, website-intelligence tools, session-interaction tools, and similar technologies. These technologies may be operated by us or by third-party providers, including Google Analytics, Microsoft Clarity, HubSpot, ZoomInfo, and similar tools. These tools may collect information such as IP address, device and browser information, referring pages, pages visited, time on page, clicks, scrolling, mouse movements, hover activity, form interactions, and similar usage data.
For California visitors, these technologies may collect or transmit information about your interactions with our website, online forms, and electronic communications. Depending on your settings, browser, device, location, and interaction with our website, these technologies may help us understand website usage, measure marketing effectiveness, identify potential business interest in our services, improve user experience, troubleshoot website functionality, protect security, and support our sales and customer-service activities. Where required by applicable law, we will provide notice and obtain consent before using non-essential cookies, pixels, session-interaction tools, or similar technologies.
Categories of Personal Information Collected
| Category | Examples | Purposes | Retention Criteria |
|---|---|---|---|
| Identifiers | Name, business email address, business mailing address, telephone number, company name, title, IP address, online identifiers, account numbers, circuit IDs, service identifiers, e-signature identifiers, and information submitted through website contact, quote-request, or similar forms. | Respond to inquiries; provide quotes; create and manage accounts; provision, support, renew, and improve services; maintain records; security and fraud prevention. | Retained as reasonably necessary for the purposes described, including service, legal, tax, accounting, audit, security, and recordkeeping needs. |
| Customer Records / Cal. Civ. Code § 1798.80(e) Information | Business contact information, billing-related details, service records, customer documents, signatures, order forms, quote-request submissions, tax-identification documents, EIN-containing forms, and similar business records. | Customer onboarding; contracting; billing support; document exchange; service administration; legal and compliance obligations. | Retained based on account relationship, contractual obligations, legal requirements, and business-record needs. |
| Communications and Submitted Content | Information submitted through website forms, quote requests, email, calls, chat or messaging features, support requests, document exchanges, and other communications with us. | Respond to inquiries; prepare quotes; evaluate service needs; communicate with prospects, customers, carriers, vendors, and business partners; provide and support services; maintain business records. | Retained as reasonably necessary for customer/prospect relationship management, service delivery, legal, contractual, tax, accounting, audit, security, and recordkeeping purposes. |
| Commercial Information | Products or services requested, purchased, considered, renewed, or previously provided; quote history; service preferences; account history. | Evaluate service needs; provide recommendations; manage customer relationships; conduct sales and marketing; renew and support services. | Retained while the customer/prospect relationship is active and thereafter as needed for legitimate business, legal, and recordkeeping purposes. |
| Internet or Network Activity | IP address, browser type, operating system, referring pages, pages viewed, time spent, clickstream data, scrolling, mouse movements, hover activity, form interactions, and website or email engagement data. | Operate and improve website; analytics; security; troubleshooting; marketing measurement; website-intelligence; prospect identification; CIPA risk-reduction review. | Retained according to tool settings, analytics needs, security needs, and applicable law. |
| Approximate Geolocation Data | Approximate location inferred from IP address, business address, service location, or similar information. We do not intentionally collect precise geolocation through the website unless disclosed at the point of collection. | Website analytics; security; lead routing; service availability evaluation; marketing and business development. | Retained according to tool settings and business needs. |
| Professional or Employment-Related Information | Company name, title, role, business contact details, industry, business affiliation, and prospect profile information. | Business-to-business communications; lead generation; CRM maintenance; marketing segmentation; service evaluation and account management. | Retained while relevant to business relationship, prospecting, marketing, compliance, or recordkeeping needs. |
| Inferences | Inferred company interests, likely service needs, marketing segments, lead scores, and preferences derived from website interactions, CRM data, data-enrichment tools, or similar sources. | Marketing; prospecting; personalization of outreach; service recommendations; audience measurement; campaign effectiveness. | Retained while relevant to marketing, prospecting, service improvement, or customer relationship purposes. |
| Sensitive Personal Information | Account credentials, API keys, access tokens, or similar credentials provided for service implementation or support; and documents or records that may contain signatures, EINs, account numbers, circuit IDs, service identifiers, network configuration information, or similar business or technical information. Some of this information may be business-confidential or proprietary, and some may be treated as sensitive personal information under applicable law depending on context. | Provide, manage, support, secure, and improve services; comply with legal and contractual obligations; protect systems and accounts. We do not use sensitive personal information to infer characteristics about individuals. | Retained only as reasonably necessary for the purposes described or as required/allowed by law. |
Sale, Sharing, Targeted Advertising, and Disclosure
We do not sell personal information for monetary consideration. We use analytics, CRM, website-intelligence, marketing, and data-enrichment tools to operate our website, understand business interest in our services, communicate with customers and prospects, and support sales and marketing activities. Depending on how these tools are configured and used, certain disclosures of online identifiers, internet/network activity, business-contact information, or inferences may be considered a “sale,” “sharing,” targeted advertising, or profiling under certain state privacy laws. Full Span does not currently use paid advertising or retargeting tools, but may do so in the future. If we begin using tools that constitute a sale, sharing, targeted advertising, or similar processing under applicable law, we will provide any required notice and opt-out mechanism.
| Category | Sold/Shared? | Recipient Categories | Purpose |
|---|---|---|---|
| Identifiers | No monetary sale. May be disclosed to service providers and may be shared depending on tool configuration and applicable law. | CRM, marketing automation, analytics, website-intelligence, data-enrichment, email, hosting, cloud, IT, cybersecurity, e-signature, document-management, professional-service, telecommunications carrier, and business partner providers. | Business operations; service delivery; marketing; analytics; security; prospecting; support; compliance. |
| Internet or Network Activity | No monetary sale. May be shared if analytics, website-intelligence, advertising, retargeting, or similar tools are configured in a manner that constitutes sharing under applicable law. | Analytics, website-intelligence, marketing, advertising, CRM, hosting, cloud, and security providers. | Website analytics; tracking preference management; marketing measurement; security; troubleshooting; user-experience improvement. |
| Professional or Employment-Related Information | No monetary sale. May be disclosed to CRM, marketing, data-enrichment, and prospecting providers for B2B outreach and customer/prospect management. | CRM, marketing, data-enrichment, prospecting, business partner, and professional-service providers. | B2B outreach; lead generation; prospecting; customer relationship management; service evaluation. |
| Inferences | No monetary sale. May be disclosed or shared depending on CRM, analytics, website-intelligence, or data-enrichment tool configuration. | CRM, marketing, analytics, data-enrichment, and website-intelligence providers. | Marketing segmentation; lead scoring; audience measurement; campaign effectiveness; service recommendations. |
| Sensitive Personal Information | No. We do not sell or share sensitive personal information, and we do not use it to infer characteristics about individuals. | Service providers and business partners only as needed for service delivery, security, support, compliance, or legal purposes. | Service implementation/support; security; account management; legal and contractual obligations. |
If we begin using paid advertising, retargeting, cross-context behavioral advertising, or additional lead-generation or data-enrichment tools in the future, we will update this Notice and provide any required opt-out mechanism before or at the time such tools are used for California residents.
California Privacy Rights
- Right to know/access the categories and specific pieces of personal information we have collected about you, subject to applicable exceptions.
- Right to correct inaccurate personal information.
- Right to delete personal information, subject to applicable exceptions.
- Right to opt out of the sale or sharing of personal information and certain targeted advertising or profiling activities, where applicable.
- Right to limit the use or disclosure of sensitive personal information, where required by law.
- Right not to receive discriminatory treatment for exercising CCPA rights.
- Right to appeal a denied request, where required by applicable law.
How to Submit Requests
To exercise your California privacy rights, contact us at:
Privacy Email: [confirm/update]
Mailing Address: [confirm/update]
Telephone Number: [confirm/update]
We may need to verify your identity and authority before responding. Authorized agents may submit requests on behalf of California residents if they provide proof of authorization and satisfy applicable verification requirements. If you need to access this Notice in an alternative format due to a disability, please contact us using the information above.
Website Forms and Quote Requests
If you submit a quote request, contact form, service inquiry, or similar request through our website, we may collect the information you provide in the form, together with related website, device, and analytics information. We use that information to respond to your request, evaluate service availability and needs, prepare quotes, communicate with you and your organization, and maintain customer and prospect records.
Opt-Out Preference Signals
Where required by applicable law, we will recognize opt-out preference signals, such as Global Privacy Control, as requests to opt out of sale, sharing, targeted advertising, or similar processing for the browser or device that sends the signal. Because these signals are browser- and device-specific, you may need to enable the signal separately on each browser or device you use.
Do Not Sell or Share My Personal Information
If our use of analytics, marketing, website-intelligence, advertising, data-enrichment, or similar tools is considered a sale or sharing of personal information under applicable law, California residents may opt out by contacting us using the information above.
Limit the Use of My Sensitive Personal Information
We do not use sensitive personal information to infer characteristics about individuals. If our practices change in a way that gives rise to a right to limit the use or disclosure of sensitive personal information, we will provide the required notice and method to exercise that right.